Delivery & Collection Policy

1. Where We Deliver

Libroo currently delivers to all locations within UAE including Dubai, Sharjah, Abu Dhabi.

Delivery availability depends on your address and our delivery network. If we are unable to service your location, we will let you know before fulfilling your order.

We do not currently offer international delivery.

2. Delivery Charges

Our standard delivery charges are AED 15 across all serviceable locations in UAE including Dubai, Sharjah, Abu Dhabi.

The delivery fee applies per order, regardless of the number of books included in that order.

Standard collection of your borrowed books on the scheduled return date is included and does not attract a separate collection fee.

The applicable delivery charge will be clearly displayed during checkout before you complete payment.

From time to time, Libroo may offer free or discounted delivery as part of a promotion. Any promotional delivery terms will be clearly communicated before checkout.

Please review your order and apply any applicable promotion code before completing checkout. Promotion codes cannot be applied retrospectively once an order has been confirmed.

If you need to cancel or amend an order after confirmation, please contact us as soon as possible. We cannot guarantee that changes will be possible once we have started preparing or fulfilling your order, but we will try to accommodate reasonable requests where we can.

Nothing in this Policy affects any cancellation, refund, replacement or other rights you may have under applicable UAE law.

We will not add an undisclosed delivery charge after your order has been confirmed.

3. When Your Books Will Arrive

Libroo’s regular delivery day is Friday.

Once you select your books and complete checkout, we will confirm your upcoming delivery date.

Orders placed too close to a scheduled Friday delivery may be moved to the following available delivery date. The confirmed delivery date shown in your order confirmation or communicated to you by Libroo will apply.

Delivery times during the day are estimates and may vary depending on routing, traffic, weather, building access and other circumstances.

4. Your Four-Week Borrowing Period

Unless otherwise stated when you order, books are borrowed for four weeks.

Your return date will normally fall on the fourth Friday following delivery. Your scheduled return date will be confirmed in your order details or communicated to you by Libroo, and we will send you a reminder before your books are due back.

5. Swapping Your Books

If you have selected and paid for your next set of books before your scheduled return, we will aim to make everything happen in one visit: We collect your current books and deliver your next set at the same time. This is our regular book swap service.

We recommend choosing your next books by Wednesday before your scheduled collection so we have enough time to prepare your order.

The applicable delivery fee for your new order will be shown at checkout.

6. Returning Without Ordering More Books

You do not have to place another order.

If you choose Return Only, we will arrange collection of your current borrowed books on your scheduled return date without delivering another set.

Your borrowing plan will not automatically renew unless you have expressly selected and authorised an auto-renewal option.

7. Preparing Books for Collection

Please have all books due for return ready and accessible at the agreed collection location.

You remain responsible for borrowed books until they have been successfully handed back to Libroo or our authorised delivery partner.

If you have chosen to purchase a borrowed book through Keep This Book, that book is yours and should not be included with your return.

8. If We Cannot Complete a Delivery

Please ensure that the delivery address, mobile number, building or villa details and any access instructions you provide are accurate and up to date.

If we cannot complete a delivery because, for example:

• nobody is available to receive the order;
• community or building security prevents delivery;
• the address or contact information provided is incorrect or incomplete; or
• we cannot reach you,

we will contact you and try to arrange another suitable delivery.

If a further delivery charge becomes necessary, we will tell you before arranging the additional delivery. No additional fee will be charged without being disclosed to you.

If the delivery could not be completed because of an issue within Libroo’s or our delivery partner’s control, you will not be charged an additional delivery fee to rearrange it.

9. Leaving an Order in a Safe Place

Where appropriate, you may ask us or our delivery partner to leave your books with reception, security, another authorised person or in another location specified by you.

If you give us instructions to leave an order unattended or with another person, the delivery will be considered completed once it has been left in accordance with those instructions.

Please only request unattended delivery where you consider the location secure and suitable for books. Once we have delivered the books in accordance with the instructions you provided, responsibility for looking after them passes to you.

If books are subsequently lost, stolen or damaged after being correctly delivered in accordance with your instructions, they may be treated as lost or damaged books under our Book Care Policy and Terms & Conditions. We will tell you about any applicable amount before requesting payment.

10. If We Cannot Complete a Collection

If we are unable to collect your books on the scheduled date, we will contact you to arrange another collection.

If the failed collection was due to circumstances within our control, you will not be charged for rearranging it.

If collection repeatedly cannot be completed because the books are unavailable, access cannot be provided, or we cannot reach you, we may contact you to arrange an alternative return.

We will not charge an additional re-collection fee unless the applicable amount has been clearly disclosed to you and accepted before the additional collection is arranged.

11. Delivery Delays

We do our best to deliver and collect books on the confirmed date, but occasionally delays may occur due to circumstances such as traffic disruption, severe weather, courier issues, access restrictions or other events outside our reasonable control.

If we become aware of a material delay, we will make reasonable efforts to let you know and arrange the next suitable delivery or collection.

If Libroo fails to provide a paid service as agreed for reasons within our control, we will work with you to make it right, which may include providing the affected service again or issuing the applicable refund where required.

Nothing in this Policy limits any rights you may have under applicable UAE law.

12. Something Wrong With Your Delivery?

We check books before they are sent to another Libroo family.

If:

• a book is missing from your delivery;
• you receive the wrong book;
• a book arrives with significant pre-existing damage; or
• there is another problem with your order,

please contact us as soon as reasonably possible after delivery.

Where the issue is our error, we will work with you to put it right at no additional cost.

Normal signs that a shared library book has previously been read do not constitute damage or a delivery defect.

13. Books That Become Yours to Keep

Before you complete a Keep This Book purchase, the applicable purchase price will be shown or communicated to you. Where relevant, we will also tell you about any significant pre-existing condition or damage to the book.

If you select Keep This Book and complete the applicable payment before collection, the book becomes yours and we will simply leave it with you rather than collecting it.

Where a book has already been returned to Libroo and subsequently becomes yours following payment of an applicable lost or damaged-book amount, we will hold it safely for you and include it with your next Libroo delivery.

If you would like to receive it sooner, please contact us and we will let you know the available delivery options and any applicable delivery charge before you choose how to proceed.

14. Changes to Delivery Areas or Charges

As Libroo grows, we may change our delivery areas, schedules, delivery partners or delivery charges.

Any change will apply to future orders and will be shown on our website or during checkout before you place the relevant order.

Changes will not retrospectively increase a delivery fee you have already paid for a confirmed order.

15. Contact Us

If you have a question about an upcoming delivery or collection, please contact us:

• Email: support.libroo@gmail.com
• Website: libroo.ae

We will do our best to resolve delivery issues quickly so you can get back to the important part: reading together.